Return & Exchange Policy

At Gaurav Textile, we want you to be happy with your purchase. We carefully select our sarees, suits, and ethnic wear to bring elegance and tradition to your wardrobe. If you are not satisfied with your order, please review our exchange and return policy below.

1. Return & Exchange Window

• Return or exchange requests must be raised within 7 days of receiving your order.
• Products must meet all the eligibility conditions listed below.
• Requests submitted after the 7-day period may not be accepted, except where required by applicable law.

2. Eligibility Conditions

To be eligible for a return or exchange, the product must:

• Be unused, unworn, unwashed, and undamaged.
• Be in its original condition, with all tags and labels attached.
• Be returned with its original packaging, accessories, and invoice, where applicable.
• Have no stains, perfume smells, makeup marks, alterations, or signs of use.

Important: Products that have been worn, washed, damaged by the customer, or altered may not qualify for a return or exchange.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Share your order number and clear photographs or a video showing the issue so we can review your request.

Eligible cases will be handled through an appropriate replacement, exchange, refund, or other remedy as applicable.

4. How to Request a Return or Exchange

1. Contact our customer support using the contact details provided on our website.
2. Share your order number, the reason for your request, and supporting photographs if needed.
3. Wait for our confirmation and return instructions before sending the product back.
4. Pack the product securely and return it according to the instructions provided.

Please do not ship a product back without receiving return instructions from our team.

5. Refund Policy

Once the returned product is received and inspected, we will inform you whether your refund is approved. Approved refunds will be processed to the original payment method, where possible, within a reasonable processing period.

For cash-on-delivery orders, we may request bank account or other payment details needed to process an approved refund securely.

6. Exchange Policy

Exchanges are subject to product availability. If the requested colour, design, or size is unavailable, we will contact you to discuss the available options or an applicable refund.

7. Return Shipping Charges

Return shipping charges and pickup availability will be communicated when your request is reviewed. For damaged, defective, or incorrect products, eligible remedies and shipping costs will be handled in accordance with applicable law.

8. Contact Us

For return or exchange assistance, please contact Gaurav Textile through the contact information available on our website.